Below are the answers to the most frequently asked questions about shopping in our store, prepared by us.
Click on the question you are interested in:
Each product has information about its availability in the store:
We will send information about the progress of your order to your e-mail address. In addition, after logging in to your account, you will have access to all information about your current and already completed orders: status, content, addresses provided, etc.
Immediately after placing your order, you will receive an e-mail with a link that you must click to confirm the order – then we start the process of its implementation. Information on the status of your order will be sent to your email address on an ongoing basis.
The shipping date depends on the availability of products and the selected payment method, while the delivery time depends on the method of delivery you choose.
» detailed description of order fulfillment
Depending on the quantity and weight of the products you order, the selected payment method and your own preferences, you can choose one of the delivery methods:
» detailed description of delivery methods
You will know the total cost of delivery of the order after adding the products to the basket and selecting the form of delivery and payment method you are interested in – in the summary you will see the exact value to be paid. Depending on the selected form of payment (prepayment or cash on delivery) and the method of delivery, the shipping cost ranges from a few to a dozen or so zlotys.
» detailed delivery price list
Depending on the value of the order, the chosen method of delivery and your own preferences, you can choose one of the following payment methods:
» a detailed description of the payment methods
Of course, you can collect your order at the personal collection point at: Szembeka Shopping Center, 1st floor Zamieniecka 80, 04-158 Warsaw , The point’s opening hours can be found in the Contact tab. There are no additional costs for picking up in person.
In many promotional campaigns, we offer our customers discount coupons. They have the form of codes that should be entered in the basket, in the appropriately marked field. This will convert the amount to be paid taking into account the discount.
Remember that most discount codes have an expiry date. After its expiry, the rebate code is no longer active – it will not result in granting a specific rebate.
Luggage is a place where you can add products that you are considering. Only logged in users have access to this functionality.
If you hesitate to buy a given product, and you have an account in our store, log in and add the product to your vault. The products in the storeroom are remembered for you. The next time you log in to the store, you will find all the products you have saved in the storeroom. You can return to them at any time, put them in the basket or remove them from the vault.
Yes, you can receive a VAT invoice for products purchased in our store. For this purpose, when placing an order, in the form with your data, select the “company” option and provide the invoice data. Information on the willingness to receive a VAT invoice should be included in the Notes (“Additional information” section). If the shipping address is different than the invoice data, check the “other shipping address” option on the form and enter the address to which the order is to be sent.
The date of issue of the VAT invoice is the date of dispatch of your order. This date cannot be changed.
You can modify your orders only until its content is complete. At the moment of sending it to the indicated address, modification is no longer possible. For any modification of your order (change of address, adding a product to the order, changing the method of payment or delivery), contact us as soon as possible – preferably by phone: +357 977 377 71.
You can cancel your orders only until the content is completed. Once it has been sent to the address provided, cancellation is impossible. To cancel an order, contact us as soon as possible – preferably by phone: +357 977 377 71.
When choosing the courier delivery option, you will receive an e-mail with the number of the consignment note and a link to the page where you can track the location of your shipment. This link is also visible to registered customers of the store, in the view of the details of the placed order, in the Shipment column.
Yes, the products available in the assortment of our store have a manufacturer’s warranty, valid in Poland. Information on the warranty period can be found in the product description as well as on the manufacturers’ websites. It is important to keep the proof of purchase (bill or invoice) as well as the original packaging until the end of the warranty period. This is the basis for submitting a complaint.
» warranty and service conditions
Before accepting the package, always check that it has not been damaged in transit. If the packaging has visible external damage, we advise that you refuse delivery of the package, and then contact us by telephone: +357 977 377 71.
If you want to make a complaint, make sure whether the product should be advertised in our store or at the manufacturer’s. Information on this subject can be found in the warranty card, as well as in the product description on our website or on the manufacturer’s website.
» detailed complaint procedure
Yes, according to the Act of March 2, 2000, within 10 days from the date of receipt of the order, you can return the product purchased in the online store without giving any reason. Such goods, however, cannot bear traces of use, cannot be damaged or damaged, must be in the original packaging with all its contents.
» description of complaints and returns
