Industrial machinery warranty

The following guarantee wording is valid from the date of publication until further notice

 WARRANTY AND WARRANTY CONDITIONS FOR INDUSTRIAL MACHINES

1. Zimet Spółka z ograniczoną odpowiedzialnością guarantees that the newly sold devices are free from defects in materials and workmanship.
2. The warranty period for the goods mentioned in the invoice is 12 months from the date of sale in the case of entrepreneurs, 24 months in the case of a natural person. The warranty period for the above-mentioned goods is 12 months from the date of sale in the case of an entrepreneur, and 24 months in the case of a natural person.
3. Obligations under this warranty include free repair of the device by an authorized service center.
4. Repair during the warranty period should take place within 21 days from the date of the written notification of the defect. Each repair must be documented with a repair protocol issued by the service. This period may be extended to 28 days if it is necessary to import some parts from abroad.
5. The warranty covers only liability for defects inherent in the product at the time of its sale and in particular does not cover:
   1. normal wear and tear of the equipment.
   2. physical and chemical effects of damage to the device components, caused by impacts, shocks or the action of chemically aggressive substances or the environment.
   3. defects resulting from use contrary to the intended use or from overloading the device.
   4. damage caused during repairs by unauthorized persons or by the use of parts and consumables not approved by the manufacturer of the equipment.
   5. damage caused by non-compliance with the operating and maintenance instructions for the machine, or the use of incorrect oil
   6. damage caused by the owner’s failure to immediately report a defect that was noticeable when purchasing the goods or during its subsequent use.
   7. damage caused by force majeure as well as voltage fluctuations.
6. The warranty repair does not include:
   1. activities such as: cleaning, daily maintenance, to which the user is responsible.
   2. adjustment activities of the device, related to switching it to the mode resulting from the specificity of the sewn material (e.g. changing the thickness of the material, changing threads, needles, replacing the feet and accessories).
   3. consumables such as: needle plates, teeth, feet, additional equipment, knives and thread cutting scissors, knives and scissors for cutting the material, hooks, personal protective covers, sharpening tapes and ceramic sharpeners, electric and steam cables, heaters, control lamps, belts Teflon, and their replacement.
   4. electronic control modules damaged as a result of improper connection and the voltage supplying the device.
   5. damage caused during transport and not reported to the carrier at the time of receipt.
7. It is not a defect or damage, a temporary deterioration in the quality of the device’s operation, resulting from the use of inappropriate materials, i.e. threads, fabrics, etc.
8. The sales and service point as well as the central service are entitled to accept complaints and perform warranty repairs of the device.
9. According to the operating instructions, the domestic machine is intended for use in household conditions.
10. The customer has the right to replace the product with a new one under the conditions:
    1. During the warranty period, five repairs of the same element have been made, and the device will show defects that prevent its proper operation.
    2. the central service declares in writing that the defect cannot be removed.
11. In the case of sale to an entrepreneur, the Customer bears the costs of unjustified repair notification
12. Only authorized service points are entitled to accept complaints and perform warranty repairs. The list of service points is available at the telephone number: +357 977 377 71
13. If you discover a defect, please call +357 977 377 71. You will receive further information by telephone.
14. Central service: Impall Spółka z spółka z ograniczoną odpowiedzialnością Sp. K. Service Department, ul. Pojezierska 95 A in Łódź, tel. (42) 640 30 13 ext. 116.
15. Guarantor: Zimet Limited Liability Company ul. Malinowa 1, 05-140 Jadwisin.